Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at luxelighterteam@gmail.com. 

If your return is accepted, you will bear the cost of the return shipping label. Instructions such as where to send the package will be provided by us. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at luxelighterteam@gmail.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you received the wrong item so that we can evaluate the issue and make it right. We cannot issue a refund for orders that are defective, instead, we will send you a replacement at no additional cost to you. 

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), products that contain hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we also cannot accept returns on sale products, discounted products, or mystery boxes.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at luxelighterteam@gmail.com.

Can I cancel or change my order?

We always try our best to cancel your order, however, if your order has already been shipped then we cannot cancel your order.

If you would like to change your order then please contact us ASAP. We will try our best to accommodate any changes if your order hasn't already been shipped. Once your order has been shipped we will not be able to change the order. For more information on shipping, please read our shipping policy.